Saturday, December 22, 2012

Customer Service Avoidance Angst

The dogs got Clark a gift basket because my dogs are really fucking thoughtful. It was sent to his mom's, where he's staying a couple of weeks because then he could share the treats with her and his family. That was nice of them, right? 

I know, because, as I said, my dogs are really fucking thoughtful.

So it was frustrating to discover that instead of the basket, Clark received this. I'm not sure what it is, but it's not a gift basket. 

At least it's a quality product.

Now here's my problem. Amazon is set up really efficiently if you want to return a book. Or electronics. Basic non-perishable items.

Not gift baskets with food. These are non-returnable.

If you receive an incorrect item you simply follow the steps for a replacement or return. And if your item is non-returnable you...
...
... 
...
Ugh. In times past I've had to call Amazon customer service. I find it tedious. I hate talking on the phone.

I was thrilled to find an email address for the company who makes the gift baskets, only to be told that I need to contact Amazon (they gave me the phone number, hooray).

UPDATE: I found a form I could submit online by using a not-really-appropriate pulldown selection and that got the job done without me picking up a phone. All this angst for nothing. Pff.

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